Terms and Conditions
By Continuing To Access And Use This Website/Mobile Application You Confirm That You Accept Our Terms And Conditions Of Use Set Out Below. In the event that You Do Not Accept The Terms And Conditions, You Must Leave This Website/Mobile Applications.
About Us
Site And The Mobile Application Is Owned And Provided By Avanti Hardware Private Limited, A Company Incorporated Under The Companies Act, 2013. In the event that You Need Any Information Or Have A Complaint About This Website/Mobile Application Or Any Of Our Services Please Contact Us By One Of The Following Methods 098100 21354 | Write To Us : [email protected]
Professional Standards
Avanti Hardware Services Are Rendered Either From Its Own Licensed Premises Or From The Licensed Premises Of Its Associates/Network Pharmacies Which Are Undertaken Under Strict Supervision Of The Qualified And Registered Pharmacists. All Pharmacists Are Bound By Codes Of Professional Ethics And Conduct.
Policy Privacy
Your Privacy And That Of Any Other Person Whose Information You Provide To Us Is Important To Us. Kindly See Our Privacy Policy For Details Of What Information We Collect And How We Will Use And Protect It.
Registration
By Registering And Using The Services You Agree That You Are Eighteen Years Or Above And You Are Not Debarred By Any Law To Contract And You Agree To Have Read And Accepted The Terms And Conditions Provided Herein Visitors To This Website/Mobile Application Are Required To Register In Order To Use Its Facilities/Services. We Are Not Under Any Obligation To Accept A Request For Registration And Reserve The Right To Suspend Or Terminate Access At Any Time If Your Continued Use Is Believed To Prejudice Us Or Other Users. By Registering To Use This Website/Mobile Application You Confirm That The Information You Provide During The Registration Process Is Accurate And Complete. You Agree To Update Your Registration Details Promptly If There Are Any Changes. All Registration Information You Provide Will Be Kept Secure And Processed In Accordance With Our Privacy Policy.
Username And Password
During The Registration Process, You May Be Allocated, Or Invited To Choose, Your Own Username And Password Which Will Be Unique To You. You Are Responsible For Keeping Your Username And Password Confidential And For Ensuring That They Are Not Used By Any Other Person.
Avanti Hardware And Other Third Parties With Whom We Have A Business Relationship May Occasionally Promote Their Goods Or Services On The Website Or Mobile Application Or Through Other Direct Marketing Initiatives Or May Make Software And Other Materials Available For You To Purchase Or Download. While We Try To Encourage Third Parties To Offer Good Quality Products, And Services And Materials At Competitive Prices We Have No Control Over Them Or Other Third Parties, We Do Not Endorse The Products Or Services They Offer, Or Give You Any Assurance That They Will Be Suitable For Your Needs. It Is Your Responsibility To Satisfy Yourself In This Regard And We Have No Liability In Connection With The Same. All Promotions Are For Limited Period And Subject To Special Terms And Conditions, Which Are In Addition And Not To The Terms And Condition Started Here in.
Ownership Of Materials And License Terms
This Website Or Mobile Application, The Materials And Software On It, Or Provided To You Through It Are Protected By Copyright, Trade Mark And Other Intellectual Property Rights And Laws Throughout The World And Are Owned By, Or Are Licensed To Avanti Hardware And/Or Third Parties. You Are Permitted To Display The Materials On This Mobile Application On A Computer Screen/Mobile Screen And, Save For Restricted Access Documents, To Download And Print A Hard Copy For Your Personal Use Or For Obtaining Products Or Services From Us Provided You Do Not Alter Or Remove Any Of The Content Or Any Part Of The Website/Mobile Application Without Our Express Permission To Do So And That You Do Not Change Or Delete Any Copyright, Trade Mark Or Other Proprietary Notices.
Suitability Of Materials
We Do Not Give Any Assurance That The Materials Provided Or Available To You On Or Through This Website/Mobile Application Are Suitable For Your Requirements Or That They Will Be Secure, Error Or Virus Free And We Will Have No Liability In Respect Of Those Materials.
Mobile Application Availability
This Mobile Application Is Provided Free Of Charge And We Make No Guarantee That It Will Be Uninterrupted Or Error Free. We Reserve The Right To Modify, Suspend Or Withdraw The Whole Or Any Part Of The Website/Mobile Application Or Any Of Its Content At Any Time Without Notice And Without Incurring Any Liability.
Links From This Website/Mobile Application
We May, From Time To Time, Provide Links From This Mobile Application To Other Websites That Are Owned And Controlled By Third Parties. These Links Are Provided Only For Your Convenience And We Have No Control Over And Will Have No Liability In Respect Of Those Websites.
Surveys, Contests & Referrals
Every once in a while Our Site Requests Information From Users Via Surveys Or Contests. Support In These Surveys, Contests Or Referrals Programs Is Completely Voluntary And The User Therefore, You Have A Choice Whether Or Not To Disclose Any Information Requested. Data Requested May Include Contact Information (Such As Name And Delivery Address), And Demographic Information (Such As Postcode, Age Level). Contact Information Will Be Used To Notify The Winners And Award Prizes. Study Information Will Be Used For Purposes Of Monitoring Or Improving The Functionality Of The Site. The Terms And Conditions For Each Survey And Contest May Differ Or Otherwise Amended And Cancelled At The Sole Discretion Of Avanti Hardware.
Monitoring
We May Monitor Activity And Content On This Website/Mobile Application And May Take Any Action We Consider Appropriate If We Suspect You May Be In Breach Of These Terms And Conditions Including Suspending, Attaching Conditions To Or Terminating Your Access And/Or Notifying The Authorities Or Relevant Regulators Of Your Activities.
Security
We Employ Security Technology As Detailed In Our Privacy Policy However, Internet Transmissions Are Never Completely Private Or Secure And There Is A Risk, Therefore, That Any Message Or Information You Send To Us From This Website May Be Intercepted And Potentially Read By Others. We Will Have No Liability In Respect Of Any Transmissions You Send To Us And You Do So Entirely At Your Own Risk.
Accuracy Of Information
We Take Care To Ensure That All Information Available On Our Website/Mobile Application About Our Business, Services And Any Products Mentioned Is Accurate. Notwithstanding, These Are Continually Developing And, Occasionally, The Information May Be Out Of Date. Clinical, Commercial And Legal Practice Change Frequently And The Content On This Website/Mobile Application, In Of Any Newsletters And In Other Items Offering Guidance Have Been Prepared For General Interest Only And Are Not A Substitute For Specific Medical, Legal Or Other Professional Advice And Should Not Be Read Or Used As Such. For Accurate Up-To-Date Information You Should Contact Us And/Or Your Doctor Directly.
Accuracy Of Information
We Take Care To Ensure That All Information Available On Our Website/Mobile Application About Our Business, Services And Any Products Mentioned Is Accurate. Notwithstanding, These Are Continually Developing And, Occasionally, The Information May Be Out Of Date. Clinical, Commercial And Legal Practice Change Frequently And The Content On This Website/Mobile Application, In Of Any Newsletters And In Other Items Offering Guidance Have Been Prepared For General Interest Only And Are Not A Substitute For Specific Medical, Legal Or Other Professional Advice And Should Not Be Read Or Used As Such. For Accurate Up-To-Date Information You Should Contact Us And/Or Your Doctor Directly.
Prescriptions For Persons Other Than Yourself
If The Prescription Is Of A Person Other Than Yourself, You Will Need To Have The Authority Of The Person Whose Prescription It Is To Have It Dispensed By Us. By Placing An Order To Dispense Another Person’s Prescription You Confirm That You Have Their Authority To Do So.
Age Restrictions
We Only Accept Prescription Orders From Customers Who Are 18 Years Old Or Over Although They May Order Prescriptions For Persons Who Are Under 18. By Placing An Order, You Confirm That You Are At Least 18 And Legally Eligible To Contract.
Residency
We Accept Orders From And Dispatch Orders To Addresses In Selected Locations In India.
Binding Agreement
No Order Placed By You Will Be Binding On Us Until We Have Confirmed The Order To You By Phone, Email Or In Writing. We Reserve The Right To Reject Any Order. All Orders Are Delivered Subject
E-Consultation Services
Subscription
Under The Subscription Model, User Can Subscribe For His/Her/Its Medicine Requirement By Choosing A Subscription Plan That Best Suit The Users Need And The User Can Customize The Same According To The Users Requirement. All Orders Under The Subscription Plan Shall Be Automatically Placed In Accordance With The Chosen Subscription Plan. All Orders Under The Subscription Model Shall Be Subject To All The Other Applicable Terms And Conditions Mentioned Herein Along With All Statutory Requirements For Processing An Order.
Clubbing Of Offers
Any Ongoing Offer Or Promotional Scheme Cannot Be Clubbed With The Orders Placed Under The Subscription Plan. All Orders Under The Subscription Plan Shall Be Processed Based On The Standard Discount And Promotional Scheme Available At The Time Of Processing Any Order Under The Subscription Plan. Avanti Hardware Shall Have The Sole Discretion To Decide With Regard To The Offers Or Scheme That Shall Be Applicable To The Orders Placed Under The Subscription Plans.
Discount On Selected Products
Limits Provided On The Website/Mobile Application Are On Selected Products. Limits Are Not Applicable On The Following Products And On Any Products So Mentioned Elsewhere On The Website/Mobile Application
Non-Availability/Suitability Of Products
On the off chance that Any Of The Items On Your Prescription Are Not Available, Or Are Not Suitable For Dispensing Through This Service, We Will Try To Contact You Using The Information In Your Registration To Inform You About The Same.
No Warranties
Avanti Hardware Makes No Warranty That: (I) The Application Will Meet Your Requirements; (Ii) The Application Will Be Available On A Uninterrupted, Timely, Secure, Or Error-Free Basis; (Iii) The Any Results That May Be Obtained From The Use Of The Application Or Any Services Offered Through The Website Will Be Accurate Or Reliable (Iv) Avanti Hardware Disclaims All Warranties As To The Accuracy, Completeness Or Adequacy Of Such Information. Avanti Hardware Disclaims All Liabilities Arising From Manufacturing Defects And The Claims If Any With Regard To Defect In Manufacturing Or Otherwise Shall Be Made Directly On The Manufacturer Whose Information In Provided On The Product. Avanti Hardware May At Its Sole Discretion Assist User In Providing Any Information That May Be Required With Regard To The Claim.
Order, Acceptance & Delivery
Express Delivery Services (EDS)
Shipping Policy
To Provide Better Services, Avanti Hardware Offers Express Delivery Services To Its Users, Wherein The User Select To Specified Time For Express Delivery Of The Order. Client Can Also Have The Order Delivered At His Convenience By Choosing The Fixed Time For Delivery. Client Will Be Charged A Convenience Fees For Delivering The Order At Their Convenience. Client Shall Select The Option At The Time Of Placing The Order Or Request For EDS By Contacting The Customer Care. To Avail The EDS, The User Shall Agree To Pay Additional Delivery Charges Which At Present Are Rs. 10 (Rupees Ten Only) Per Order. The Service Fees For EDS Shall Vary From City To City Based On The Date, Time And Area Of Delivery. Client Will Be Intimated In Advance Regarding The Deliver Charges And Users Shall Check The Availability Of The Services In The Area Where The User Intends To Take The Delivery Of Medicines Before Availing The Services. EDS Services Are Available Only In Selected Areas For Deliveries During 0800 Hours To 2000 Hours On All Working Days In The Area, Subject To Payment Of Additional Delivery Charges. Any Deliveries Scheduled On Holiday And Non-Working Hours Shall Be At Additional Charges At The Sole Discretion Of Avanti Hardware, Which Will Be Communicated To The User In Advance. Avanti Hardware May At Its Sole Discretion Accept EDS In Few Areas On Sundays And National Holidays. Client Cannot Modify Or Alter The Delivery Time And Area After Acceptance Of The Order. Administration Fees Paid Shall Not Be Refundable After The Order Is Dispatched For Delivery. Avanti Hardware Reserve The Right To Discontinue Or Suspend The EDS At Any Time Without Any Notice, Avanti Hardware Shall Not Be Liable For Any Delay Or Default In Not Delivering The Orders Within The Specified Time, The Sole Remedy For The Users Shall Be Limited To Seek Refund Of The Service Fees, If Any Paid By The User And Aggregate Liability Of Avanti Hardware For Any Damages Shall Be Limited To Rs. 500 (Rupees Five Hundred Only).
Notification Of Errors
You Should Check The Items Dispensed To You Carefully Promptly Upon Receipt. In the event that You Believe There May Have Been A Dispensing Error, You Should Contact Us Immediately And Should Not Take Or Use Any Of The Items.
Delivery Of Fulfilled Prescriptions
Cancellation, Return And Refund
We Understand That There Will Be Genuine Reasons When You Decide To Cancel An Order. You May Cancel Your Order Before Delivery By Calling Customer Care Number 9667792090. During request conveyance, Avanti Hardware conveyance group demands each client to check the substance and give an affirmation affirming the rightness and culmination of the request. If there should arise an occurrence of any inconsistencies including altered request box or substance, kindly caution the conveyance group or call us on our client care number 9319996597 for goal. When the request is checked and recognized by the client, the request in full or part can not be returned except if there is a deformity in the conveyed request which is profoundly impossible. Discounts will be prepared distinctly for imperfect and wrong conveyances. All discounts will be made uniquely through NEFT to the record which is given by the client. Discounts for Credit Card installments will require 21 days to get handled. All profits and discounts will occur in relation to the items discounted. On the off chance that there are part things fitting the bill for returns and discounts, it is constantly handled for the full request and receipt. We would not deal with fractional conveyance or returns.
Non-Availability/Suitability Of Products
On the off chance that Any Of The Items On Your Prescription Are Not Available, Or Are Not Suitable For Dispensing Through This Service, We Will Try To Contact You Using The Information In Your Registration To Inform You About The Same.
